San Carlo Alderley Edge are hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits
• Free Meals on Duty - Delicious, Healthy meals, all free.

• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK.

• Refer a Friend - Bring your friends and earn up to £1,000 per person.

• L'Accadamia Training Academy - Commitment to training and continuing professional development with our San Carlo training app.

• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community.

• Squadra App - Offering you discounts and rewards with thousands of companies worldwide.
• Wagestream - Access to earned pay at any point of the month.

• Legal and Financial Advice - Free legal and financial advice for you and your family.

• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated.
• San Carlo Awards - Our annually San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues.
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami.

• Best in Class Pension - San Carlo at partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow.

Key Responsibilities
• Undertake all waiter/waitress responsibilities where relevant/needed.

• Monitor and drive Spend Per Head in your department.

• Effectively organise and run shifts as a duty manager.

• Ensure that all Restaurant consumables are kept to par and are within budget spend.

• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department.

• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota.

• Regularly hold reviews with each restaurant team member to encourage career development/progression.

• Liaise with General Manager for any guidance and to communicate any training.

• Ensure that team staff levels are assessed weekly and actively recruit if needed.

• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed.

• Ensure your department has an up to date Talent Pipeline with training needs and succession plans.

• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements.

Required Qualifications & Experience
• 2 year’s experience in a similar role.

• Team management experience.

• Excellent communication skills.

• Meticulous attention to detail, highly organised and capable of handling multiple tasks.

• A proactive self-starter who can work independently with good judgement and minimal direction.