Receptionist, Front of House Main Reception

The Role Summary is a brief description of the main duties and responsibilities of the receptionist position.

This role is critical in providing a welcoming experience for visitors, patients, and staff at the hospital.
Job Description

As a key member of the front-of-house team, you will be responsible for managing the daily operations of the reception area, ensuring that it runs smoothly and efficiently.

Your duties will include:
• Providing exceptional customer service to visitors, patients, and staff.

• Managing incoming phone calls, emails, and mail.

• Processing patient registrations and checking them in.

• Coordinating appointments and maintaining accurate records.

• Handling cash and credit transactions, as well as processing payments.

Instructions

To be successful in this role, you will need to possess excellent communication skills, be able to work independently, and have a strong attention to detail.

You should also be proficient in the use of Microsoft Office packages and have experience working with computerized patient systems.
Key Qualifications and Experience
• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard.

• NVQ 2 diploma or equivalent experience.

• Experience of working in a customer-led environment.

• Competent in the use of Microsoft Office packages.

• Proficient in the use of hospital computerised patient systems.

Working for Our Organisation

University Hospital Southampton NHS Foundation Trust is one of the largest acute teaching trusts in England.

We offer a range of benefits, including learning and development opportunities, flexible working options, and access to NHS discounts.

As an employee, you will have the opportunity to develop your career and achieve a better work-life balance.
Equality and Diversity

We are committed to promoting equality and diversity in all aspects of our employment practice.

We welcome applications from diverse backgrounds and ensure that our policies and procedures reflect our commitment to equality and diversity.