Receptionist Role

We are seeking a friendly, reliable, and customer-focused Receptionist to join our team at a charming boutique hotel in Lymington.

About the Role:

You will be the first point of contact for our guests, creating a welcoming and memorable experience for all who stay with us.

Key Responsibilities:
• Guest Check-In & Check-Out: Efficiently manage guest check-ins and check-outs, ensuring smooth arrivals and departures.
• Customer Service: Provide exceptional customer service, offering assistance with reservations, inquiries, and guest requests.
• Reservations: Handle phone calls, emails, and online bookings, ensuring accurate data entry and up-to-date availability.
• Guest Relations: Address any guest concerns or complaints in a professional and timely manner, ensuring their comfort and satisfaction.
• Administrative Tasks: Maintain accurate records, process payments, and ensure the hotel's database is up-to-date.
• Communication: Liaise effectively with housekeeping, management, and other departments to ensure seamless service delivery.
• Security & Safety: Ensure the safety and security of guests by following hotel policies and procedures, including emergency protocols.

Key Requirements:
• Experience: Previous experience in a hospitality or customer service role is preferred, although not essential.
• Skills: Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
• Flexibility: Ability to work a flexible schedule, including weekends and evenings.

Shifts will be scheduled for 5 days out of 7, covering early and late shifts.
• Attention to Detail: High standards of accuracy and attention to detail in handling bookings, payments, and guest requests.
• Team Player: Willingness to work collaboratively with other team members to ensure excellent guest service.
• Tech Savvy: Comfortable using hotel management software, email, and standard office applications.
• Local Knowledge: Knowledge of Lymington and the surrounding area is a plus, to provide guests with recommendations and information about the locality.

Benefits:
• Competitive salary based on experience.
• Opportunity to be part of a close-knit, professional team.
• Staff discounts on hotel services and facilities.
• Opportunities for career development and training.
• A beautiful and vibrant working environment in a boutique hotel.