Restaurant Floor Assistant
Are you passionate about creating memorable experiences for your guests and positively influencing the Team?
If the answer to the above question, is a straight yes, then we would like to hear from you!
About the Company:
Jason Atherton started The Social Company in 2011, and it has grown into a globally renowned restaurant group, with a portfolio of worldwide restaurants and recognised brands across the world, with a strong presence in London, England including City Social, Little Social as well as the Blind Pig Bar, Berners Tavern – named ‘the defining restaurant of the decade’.
The group has expanded its Restaurant portfolio to include Sael in St James’ Market, Three Darlings in Chelsea’s Pavilion Road and Row on 5 on Saville Row.
The Social Company has a global presence in Shanghai, Dubai, Mykonos, and St Moritz.
Jason Atherton's dedication to culinary excellence and philanthropy has positioned The Social Company as a leader within the hospitality sector.
About Row on 5:
Row on 5 by Jason Atherton is our flagship restaurant in Mayfair, awarded a Michelin Star within six weeks of opening its vibrant doors.
It takes over two floors of a new building on Savile Row.
The concept is “a culinary voyage” involving a multi-course dining experience.
On the ground floor, there’s a mix of counter dining and tables for 36 diners.
Downstairs there’s an open kitchen and bar and room for 22 more diners, along with a private dining room – cellar – with eight seats.
We're on a mission to redefine the dining experience, and we invite highly talented and passionate individuals like yourself to join our Team and be a part of this exciting journey! Row on 5 is led by Executive Chef Spencer Metzger.
Chef Spencer won the prestigious Roux Scholarship in 2019 and was named a Master of Culinary Arts by the UK’s Royal Academy of Culinary Arts in 2022.
What We Offer:
• Competitive salary package: Negotiable, depending on experience.
• Employee benefits: 28 days of annual leave plus annual increments to the maximum of 33 days.
• Complimentary meals whilst on duty.
• Generous food & beverage discounts.
• Company events & days out.
• Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company.
• Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be.
About you:
We are recruiting for a talented and experienced Guest Relations and Floor Assistant, the role will be the perfect fusion between the duties of a Receptionist and Floor Staff, the core of the role is to offer an attentive, professional, and personable fine dining experience to our exclusive and VIP guests.
The ideal candidate will be the perfect Host, in been at the fore front of the Restaurant and welcoming all guests into the exclusive venue.
Consistently providing exceptional table service, uphold the highest hospitality standards, and deliver an elevated dining experience for every guest and work cohesively as part of the Team.
Working structure:
Monday & Sunday are rest days.
Tuesday and Thursday, your shift will start approximately from 4pm and last till approximately past 12am.
Friday and Saturday, your shift will start approximately from 11am till last guest, may be from 12am and extended till 1am.
Responsibilities:
• Offering a warm welcome to all guests.
• Greeting guests following our standards.
• Processing guests’ reservations using the Seven Rooms service.
• Liaising with the Front of House Team to ensure a smooth operation.
·Excellent phone etiquette skills
• Greet guests warmly and guide them through the dining experience with refined professionalism.
• Doing mise en place, explaining dishes, and providing knowledgeable recommendations on food and wine pairings.
• Accurately take and process food and beverage orders in accordance with guest preferences and dietary requirements.
• Coordinate with kitchen and beverage departments to ensure seamless service delivery.
• Serve dishes and beverages with precision, ensuring proper etiquette and sequence of service.
• Anticipate guest needs, respond promptly to requests, and resolve issues with grace and excellent attention to detail.
• Maintain cleanliness, orderliness, and organisation of tables and service areas.
• Maintain cleanliness of the lavatories.
• Prepare tables with proper settings, linens, glassware, and silverware to fine dining standards.
• Coordination of the Reception department on rotation.
• Adhere to all health, safety, and hygiene regulations.
• Support team members in maintaining a smooth, efficient dining room operation.
·Contribute to the development and implementation of new initiatives and ideas.
• The above is not an exhaustive list of duties.
Qualifications:
• Proven experience in Front of House in a Michelin starred Restaurant.
• Strong communication and interpersonal skills, with a friendly and engaging personality.
• Ability to work efficiently and accurately under pressure.
• Willingness to assist colleagues during busy periods.
• Previous experience of using Sevenrooms Reservations system will be an advantage.
• A genuine passion for delivering high-quality hospitality services.
• Passion for creating memorable guests’ experiences and providing exceptional customer service.
• Previous experience as a Waiter/Waitress in a fine dining or luxury hospitality environment.
• Strong knowledge of food & beverage and wine service.
• Excellent communication and interpersonal skills with a polished, professional demeanour.
• Ability to multitask in a fast-paced environment while maintaining composure and attention to detail.
• Commitment to providing exceptional guest service.
• Ability to stand and walk for extended periods; occasional lifting.
Person Specification:
• Bring in a positive and can-do attitude.
• Been a Team Player.
• Honesty and integrity.
Start Date: Immediate Start
Location: 5 Savile Row, London W1S 3PB
Must already have the right to work and live in the UK without any restrictions