Job Overview:

We are seeking a highly motivated Sales Assistant to play a vital role in delivering exceptional shopping experiences for our customers.

Responsibilities:
• Provide outstanding customer service by greeting customers warmly, ensuring they receive the best experience, and understanding customer satisfaction metrics.
• Drive sales performance by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety protocols.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with other sales assistants and team members to achieve store targets.

Key Performance Indicators:
• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Qualifications:
• A positive attitude towards fast-paced retail environments.
• An ability to view challenges as opportunities for personal and professional growth.
• Strong interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:
• Discounted access to a range of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses.
• Access to counselling services and digital health advice.
• Health cash plans.
• Opportunities for personal and professional development.
• Access to colleague networks and volunteer opportunities.