Job Description
Build the Modern Work practice in Europe, set up GTMs and run the sales enablement activities.
Responsibilities
• Serve as the technical design and architectural expert across the organization's Enterprise Solutions' portfolio.
• Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities.
• Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization's Enterprise Solutions' global managed services and communications solutions portfolio.
• Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives.
• Serve as a deal architect for multi-faceted, multi-technology solutions.
• Partner with other company Enterprise Solutions subject matter experts to build the customer solution.
• Develop and deliver technical presentations with customers and tailor content to audience as appropriate.
• Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.
• Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization's Enterprise Solutions versus its competitors.
• Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
Desired Skills And Experience
• BS or BA in Engineering or Computer Science or equivalent work experience.
• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions.
• 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
• Demonstrated and verifiable track record of prior successful customer engagements.
Examples of solution designs, statements of work and/or technical project plans are required
• Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery.
• Ability to present both technical and non-technical information to broad audiences.
• Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.
• Effective written communication skills.
• Proven experience with one or more of the following Unified Communications and Collaborations, network architectures solutions:.
• Unified Communications.
• IP PBX (Microsoft & Cisco).
• SIP Endpoints, SIP Trunking and Session Border Controllers (SBC).
• Video Communication (webcams, CODECs, mobile devices).
• Network Architecture.
• Working knowledge of the following.
• Routers, VPN and Firewall- Cisco, Juniper, Checkpoint.
• Switches– Cisco, HP.
• WAN– PTP, MPLS and VPN Topologies.
• Data Centers– Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology.
• Wireless– Cisco, HP (Aruba), Aerohive, Ruckus.
• Network Assessment Tools – RISC Networks, Netformx, AirMagnet, iBwave, SolarWinds.
• Managed Services.
• Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX).
• Cloud (UCaaS).
Certifications
Current and valid industry certifications in one or more of the following preferred
• Cisco.
• Microsoft, Tandberg, and/or Polycom.
• TOGAF.
• ITIL.
• CompTia.
KEY TECHNOLOGIES
• Unified Communications.
• Workplace Architecture.
• EUC.
• Video Communications.
• AV.
Key Manufactures
• Microsoft.
• Zoom.
• Nexthink.
• HP.
Additional Desired Technology Experience
• Contact Center.
• Cisco Unified Contact Center Express.
• Zoom.
• Mitel.
• Genesys.
• Video Communications.
• Cisco (Tandberg).
• Polycom.
• Microsoft.
• SIP, H.320 and H.323
• Cloud Services.
• Data Center.
• Cisco UCS (B/C Series).
• HP (Rack-Mount/BladeSystem).
• EUC.
• Audio-visual.
• DaaS.
• User Experience.