Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background.

This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.

Key Responsibilities
• Deliver 1st and 2nd line support across ~100 clients.

• Diagnose and resolve hardware, software, and network issues.

• Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure).

• Install, configure, and maintain ICT equipment and systems.

• Monitor performance and carry out preventative maintenance.

• Maintain accurate records within the helpdesk/ticketing system.

Required Experience
• 3–5 years’ MSP experience (essential).

• Strong knowledge of Windows Client/Server, Microsoft 365, and Azure.

• Solid understanding of networking (LAN/WAN, wired and wireless).

• Proven troubleshooting ability in fast-paced environments.

• Experience with ticketing/helpdesk systems.