Senior Application Support Professional
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• About the Role.

This exciting opportunity has arisen for a Senior Application Support Professional to join our team.

As a key member of the application support team, you will play a crucial role in ensuring the smooth operation of our corporate systems.

Key Responsibilities:
• To provide expert technical guidance and support to internal stakeholders, including application engineers and external clients.
• To act as an escalation point for complex technical issues, working closely with the external service desk to resolve problems efficiently.
• To participate in review meetings to analyze service and escalation points, contributing to continuous improvement initiatives within the team.
• To coach and mentor junior team members, sharing your expertise and experience to help them grow in their roles.

Requirements:
• A strong background in application support, with experience in leading or mentoring teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Proficiency in Azure and Kubernetes, with knowledge of microservices architecture.
• Experience with message brokers, such as Apache or Red Hat.

Benefits:
• A competitive salary, with opportunities for bonus contributions and pension scheme participation.
• A comprehensive benefits package, including private healthcare and holiday purchase scheme.
• The chance to work on cutting-edge technology, driving innovation and efficiency within our organization.

About You:
• You are a motivated and experienced professional, with a passion for delivering exceptional customer service and support.
• You have a strong technical foundation, with a keen eye for detail and a ability to troubleshoot complex issues.
• You are a natural leader, with excellent communication and coaching skills.

We Offer:
• A dynamic and supportive work environment, with opportunities for growth and development.
• A competitive salary and benefits package, recognizing your value and contribution to our team.
• The chance to work on challenging projects, driving innovation and efficiency within our organization.