Senior Operations Manager - Events & Outdoor Catering

Location - Multi Site

Salary: Depending on experience

Holiday: 33 days including bank holidays per annum

Are you looking for a new opportunity to progress your career in the events industry?

About us

We’re Seasoned – an amazingly dynamic team of highly motivated, bright, talented people whose sole focus is on creating extraordinary smile-inducing food and drink experiences.

We are café, hospitality, event management, and fine dining experts providing the freshest, seasonal, sustainable, ethical, and local ingredients.

Check us out -

https://seasoned.co.uk/

The role

To assist and support the Managing Director in running the operation of Seasoned Events, ensuring compliance with all Statutory Law with particular regard to Health and Safety; optimising profitability and growing the current business (including new contracts); ensuring and developing good client relationships; improving communications across the company.

Provide timely reports and information as required by other members of the Senior Management Team, the Managing Director and Board of Directors for the Company.

Our commitment to sustainability

We place sustainability at the heart of our operations, aiming to foster a more sustainable and socially responsible catering and hospitality industry.

We’re passionate about reducing our climate footprint and sourcing low impact and seasonal produce, while prioritising local and ethical suppliers.

We’re striving to be a circular caterer and reducing food waste and single-use plastic.

By pursuing B Corp certification, nurturing our team, supporting charity partners and nourishing our communities, we’re on a mission to spread social goodness.

Duties:

Management
• Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Seasoned Events policies and procedures.
• Identifying and addressing training needs for all staff in conjunction with H.O.D’s.
• Agreeing and setting aims and objectives with H.O.D’s.

in line with the business plan.
• Responsible for ensuring that the Standard Operating Manual is adhered to.
• Ensure the accurate reporting of the Forthcoming Events Diary including entry of actual sales data and report client debt position to Customer Services including the payment of deposits in all units.
• Ensure that the personal development of individuals is monitored to maximise their benefit to the business.
• To hold monthly meetings with H.O.D’s.

and in turn ensure the cascading of information to promote a culture of empowerment and inclusion in the decision making progress to all employees.
• To attend training and personal development courses as requested by the company ensuring full and active participation.
• To ensure that sales targets are met without detriment to client spend per head.

To increase client spend per head working with H.O.D’s.
• Plan and deliver operational functions as required.

Sales, Customers and Client
• Ensuring a high standard of service and customer service is delivered at all times.
• Analyse client and venue feedback forms and other client feedback, ensure in conjunction with the Managing Director that we address service issues and develop standards and products in line with customer needs.

Respond to and resolve customer complaints within set time frames.
• Attend client meetings, food tasting and site visits when required.
• Recommend modifications to systems and practices to improve customer service.
• Liaison with the client and their staff to ensure a good relationship is maintained and developed.
• Ensure all deposit and final invoices are raised and paid within our Terms of Business.
• Ensure all final invoices are raised in accordance with Company Guidelines.
• Support Sales / Customer Services as required during tender processes and prepare such tender information as may be required.

Financial Reporting and Planning
• In conjunction with Seasoned Events Management Accountant, ensure that all weekly, monthly and year end procedures are carried out to provide timely and accurate information.
• Financial forecasting, calculating G.P’s, setting prices, monitoring and agreeing targets with Managing Director and conveying those to the team.
• Ensure all financial data is filled out and sent to Accounts on the correct day, checking the accuracy of returns.
• Ensure Company procedures on ordering of goods and services are followed.
• To optimise profitability.
• To ensure unit turnover and profit targets are met.
• To assist and advise the Managing Director in the setting of annual budgets and present these to clients in a professional manner once agreed.
• To report on budget variances to the Managing Director.
• To pursue outstanding debts from clients and ensure that accounts are kept within agreed credit terms.
• To provide timely reporting for all operations, such reports to present actuals/forecast/variances recovery plans, action plans, pricing or any other financial report required.
• Set budgets for new venues/contracts.

Transfer of Undertakings
• To be instrumental in maximising and developing new opportunities/contracts.
• To assist the Managing Director and HR Department in obtaining operational and employment information.
• To assist in the presentation to prospective clients.
• To assist the Managing Director and HR Department in the smooth transfer of contracts.
• To produce and implement an induction and operational action plan for all staff.
• To continually develop and enhance the operation and staff.

Communication
• To communicate effectively with clients, verbally, face to face and in writing.
• Responsible for holding and recording client and management meetings.
• Responsible for communicating weekly activities via weekly reports.
• Responsible for effectively communicating with staff on all levels.

Health and Safety
• Comply and ensure compliance with statutory and legal requirements for Health & Safety, Fire and Food Handling and ensure that all members of the team are aware of and working in accordance with these requirements.
• Responsible for all hygiene, health and safety relating to the event and catering operation at the venue.
• Ensure all documentation is up to date as required by law.
• Ensure all site-specific risk assessments and method statements for both catering and contractors are completed, communicated and reviewed as required by the Company policy.
• To carry out regular inspections and implement corrective action if required, communicate any maintenance issues to relevant parties.
• To communicate, train and document health and safety policies to staff.
• Ensure ISO compliance throughout the venue.
• In conjunction with the Company’s Compliance Manager ensure all documentation is up to date as required by law.
• In conjunction with the Company’s Compliance Manager carry out regular inspections and implement corrective action if required, communicate any maintenance issues to relevant parties.
• To communicate, train and document health and safety policy to staff.

Finance Reporting and Planning
• Responsible for security and accuracy of all cash floats and accompanying stock sheets.
• Ensure staffing levels are controlled to ensure maximum efficiency and effectiveness at all times.
• Control, ordering and security of all beverage stocks.
• Ensure all invoices are processed to accounts on the correct day.
• Ensure staff rotas and wage returns are completed accurately and submitted on the correct day.
• Ensure company procedures on ordering of goods are followed.
• To monitor invoice payments and pursue late payments.
• Financial forecasting, calculating G.Ps, setting prices, monitoring and agreeing targets with the Managing Director.
• Negotiate prices that are mutually beneficial to customers and the Company.

Purchasing
• Ensure using our e-procurement system (Caternet) as and when required including monitoring the accuracy of purchase orders.
• Raise purchase orders as appropriate for authorisation by Managing Director.
• Ensure all purchase orders are matched with invoices from suppliers and booked off in line with reporting deadlines and any discrepancies and followed up.

General and Other Duties
• Undertake any reasonable duties as dictated by either the Commercial Director or Managing Director that are within skills and capabilities.
• You may be asked to assist at other venues from time to time.

Nurturing our Team

Human Resources
• Ensure that staff adhere to current legislation as and when required as well as direction and guidance from the HR Department.

• Ensure that company policies are also followed.

• Be responsible for ensuring that staff are motivated, appraised and trained.

• Conduct grievance and disciplinary meetings as and when required.

Be instrumental in terms of investigation procedure.

Sustainability commitments:

As Senior Operations Manager at Seasoned, you will be instrumental in advancing our mission to spread social goodness and deliver extraordinary, smile-inducing food and drink experiences, while supporting efforts to minimize our environmental impact and deliver our sustainability strategy.

This includes:

Local and Ethical Sourcing
• Support our commitment to local, sustainable and ethical purchasing (choosing suppliers within 50 miles of venues, choosing certified sustainable ingredients/resources, choosing social enterprise/B Corp suppliers).

Nourishing our Communities
• Managing local charity partnerships and volunteering efforts.
• Supporting our efforts to create jobs & support vulnerable people and those facing employment barriers into work (e.g.

working with homeless charities etc).

Cutting our Climate Impact
• Supporting venue managers to reduce Seasoned’s environmental impact (reducing food waste, utilities efficient).
• Support Seasoned executive team and compliance manager with maintaining ISO14001.

Seasoned Events Ltd are equal opportunities employers, we value diversity and are committed to providing equal employment opportunities.

We believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to progress your career as our Senior Operations Manager, please apply via the button shown.

Work Location: In person