Service Desk Engineer (1st/2nd Line)

Belfast
£30,000 - £35,000
6 months onsite | Hybrid (3 days office / 2 days remote thereafter)

We are working with a growing and fast-paced Managed Service Provider in Belfast who are looking to appoint a driven and customer-focused Service Desk Engineer to join their team.

This is an excellent opportunity for a technically strong 1st/2nd Line Engineer who thrives in a busy MSP environment and is keen to further develop their Microsoft 365 and infrastructure skills.
The Role

You will be responsible for handling Level 1 and Level 2 support tickets, managing approximately 60-80 tickets per week in a dynamic service desk environment.

The successful candidate will play a key role in delivering high-quality remote support to a broad client base.

Key responsibilities include:
• Microsoft 365 support (Exchange Online, Teams, SharePoint).

• User account creation and permissions management (AD & M365).

• Windows 10/11 support.

• Remote desktop support for PCs, laptops, and mobile devices.

• Troubleshooting email and mail filtering issues.

• Anti-virus and anti-malware management.

• Backup and disaster recovery support.

• Basic networking and firewall troubleshooting.

• Ticket logging and call handling.

• Contributing to technical documentation.

• Occasional client site visits.

What We're Looking For
• 2+ years' experience in a Service Desk / IT Support role.

• Strong Microsoft 365 support experience.

• Experience troubleshooting Windows OS and Active Directory.

• Background working in a fast-paced MSP environment.

• Comfortable managing high ticket volumes (60-80 per week).

• Strong communication and customer service skills.

• Driven, motivated and eager to learn.

• Full driving licence and access to a vehicle.

What's On Offer
• Salary between £30,000 - £35,000.

• Structured training and exposure to technologies including:.

• Virtualisation (Hyper-V, VMware).

• Backup solutions (Veeam, Azure, Cove).

• Network security (SonicWall, Fortinet).

• Enterprise hardware and switching technologies.

• 6-month in-office onboarding period.

• Hybrid working (2 days remote per week after probation).

• Supportive team environment with clear progression opportunities.

Interview Process
• Informal Teams chat.

• In-person interview including a Microsoft 365 technical skills assessment.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [email protected].

Even if this position is not right for you, we may have others that are.

Please visit MCS Group to view a wide selection of our current jobs.