• Deliver ongoing technical support and maintenance for both production and development systems, software products, and configured services across multiple platforms—remotely and onsite—within established operational models and processes.
• Provide hardware and software support at the operating system level across server and network environments, including vendor‑specific technologies and branded solutions.
• Perform Level 1 and Level 2 troubleshooting, resolving basic to intermediate issues across desktop, server, and network domains.
• Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance.
• Apply a customer‑focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions.
• Possess in‑depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software‑related issues and user support.
• Diagnose and repair desktop hardware faults, minimizing downtime and maintaining user productivity.
• Build and configure laptops, with hands‑on experience in imaging processes and deployment best practices.
• Provide mobile device support for iOS/Android platforms, including setup, troubleshooting, and user assistance.
• Offer basic printer support, including installation, configuration, and fault resolution.

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