Sparks Repair Manager Job Description

12 hours per week to be worked across 2 days in Sparks, including Sundays

NJC Level 4 : £8,047.20 (FTE £26,824)

5 weeks paid holiday pa + bank holidays

The aim of the role is to oversee and expand the work of the Sparks Repair Cafe (Repairium) to increase the amount of repair that takes place in the city centre, and to encourage repair and reuse rather than waste and recycling to support a circular economy.

We are creating this role to achieve the following:
• Opening the Repair Cafe on a weekday as well as the successful Sundays, to benefit the local business community (agreed as priority by Bristol BID) and more local residents, as the current team is unable to meet demand, and locals regularly bring in items in the week as they are not around at weekends.

This will double the repair capacity in Sparks.
• To bring more professional monitoring and delivery standards to the Repair Cafe, as identified by the current volunteer team.
• Enabling more local people to train in repair skills to meet the increasing need, increase community resilience and save people money.

Target for 2026 of 50 people trained.
• Improve skills and training opportunities for volunteers.

NB All repair volunteers to do PAT testing training
• Working with local partners and the Sparks team to create Repair events and workshops throughout the year, to inspire and upskill people to repair and reuse.

KEY RESPONSIBILITIES
• Ensure the smooth day to day running of the Repairium, undertaking physical tasks when required and delegating to volunteers where appropriate.

• Provide leadership and management direction to a team of volunteers ensuring the operational performance and high customer service standards of the shop.

• Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities.

This particularly applies to repair tasks.
• Use data and insight to maintain compliance and best practice whilst continually improving the volunteer and customer experience.

• Devise and oversee the maintenance of appropriate recording and reporting systems for retail activity and repair.

• Create a positive, friendly working atmosphere within the Repairium.

• Ensure compliance with all aspects of Health and Safety legislation and risk management in the shop.

• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Repairium.

• Develop & lead on our community outreach strategy by establishing strong relationships with community groups and creating opportunities to promote the project through those groups (talk at events, link into their social media/newsletters etc).
• Develop & lead on our marketing strategy both digitally and physically, creating more public awareness around the project.

• Develop relationships with key stakeholders in the public, private and voluntary sectors to actively promote.

• Repair and collaborate on events and workshops to fill skills gaps.
• Deliver best practice volunteer management across all aspects of the volunteer journey – Recruitment, Induction, Training, Retention, Recognition & Exit.

• Deliver induction and training to volunteers as needed.

Work in line with the relevant Policies and Procedures as relevant to the role, particularly data protection, confidentiality, safeguarding, and health & safety
• To undertake other duties commensurate with the post, as agreed by line manager, and willing to take on responsibility where necessary.

Please send a CV and covering letter showing how your experience makes you a good fit for the role to [email protected] by Monday 16th March 9am