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Technical Claims Specialist This role involves handling large, complex or specialist cases using agreed claims processes to achieve settlement outcomes in line with business strategy and goals, regulatory and corporate policies, customer propositions.
You will also work to agreed personal performance objectives and targets.
You will spend the majority of your time reviewing and assessing claims, liaising with customers, internal colleagues and suppliers (Loss Adjusters, Investigators & Solicitors), providing support, advice and guidance and contributing to policy and product development.
Reviewing relevant classes of claims (case by case) and achieving optimum settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
Assessing claims against relevent criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimise leakage and protect the interests of the business.
Helping and contributing towards the development of less experienced collegues to raise standards and expertise across the team.
Providing proactive advice and guidance on the development of new and improved policy wordings to ensure policy documentation reflects claims experience and agreed risk appetite.
Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
Requirements: 5 years Experience of working in a broad range of casualty claims.
Hold or be progressing toward a recognised qualification with the Chartered Institute of Insurers Have had exposure to complex and/or high value claims Experience of working directly with customers in a customer service environment.
Internal and external networking experience within the Technical community and beyond.
Regulatory Requirements: Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Claims Handling Injury Claims Insurance Benefits: Bonus & benefits