Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst?to come and join our customer-driven, diligent, and collaborative team on a permanent basis.nnWorking with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services.\n\nOur customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services.\n\nWe are committed to developing the next generation of healthcare technology that will truly make a differencennWhat you’ll donnProviding an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products.nnThis is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team.\n\nThis doesn’t mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.nnThis is a hybrid position, where you will join our Leeds City Centre office 2 days per week.\n\nIt allows us to get together and collaborate effectively as a team and enjoy some face-to-face interaction.nnOther key responsibilities and accountabilities will include:\n• Professionally handle customer contacts using effective customer service skills\n• Diagnose & solve issues raised by our patients using the process and knowledge gained from training\n• Identify and escalate clinical safety and information governance incidents appropriately.\nnnWho You’ll BennIt is vital that you have experience in a 1st Line or Technical Support Analyst role.\n\nWhilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen, and be patient to achieve the right outcome for our customers.nnWith a passion for development with technology, you will have an understanding or exposure to Windows troubleshooting and have a methodical mindset to diagnose customer queries.nnYou will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution-driven in your approach.nnOther skills we are looking for you to demonstrate include:nn·Ability to multitask and manage your time effectivelynn·Adaptable to changing environments/situations/tasksnn·Quick learner, confident in ability to pick up new systems and toolsnn·Motivated by customer outcomes and providing a quality servicennIf you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!nnAbout usnnOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives.\n\nThe work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.nnHere, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.\n\nCome make an impact on the communities we serve as you help us advance health equity on a global scale.nnJoin us to start Caring.\n\nConnecting.\n\nGrowing together.\n\nOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives.\n\nThe work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.nnHere, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunitiesnn.nnCome make an impact on the communities we serve as you help us advance health equity on a global scale.\n\nJoin us to start Caring.\n\nConnecting.\n\nGrowing together.nnEquality, Diversity, and InclusionnnAt Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential.\n\nThis is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.nnOptum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.\n\nWe will always work to accommodate individual needs during your application journey.\n\nIf you require any adjustments, please advise the talent team.