Technical Support Analyst | Hybrid in Harrogate | Up to £30,000 + 20% Shift Allowance

A leading technology services provider is looking for a bright, enthusiastic individual to join their Technical Support team based in Harrogate.

This is a fantastic opportunity for someone with a technical mindset and a genuine desire to learn, develop, and progress within a growing business.

The Role

Working as part of a dynamic team operating within a 24/7 support environment, this role focuses on delivering high-quality service to a diverse customer base.

The successful candidate will be responsible for monitoring and managing faults through to resolution while maintaining strong customer communication throughout.

Key responsibilities include:
• 2nd Line Technical Support and incident management.

• Supplier and vendor management.

• Network, connectivity, and infrastructure fault investigation.

• Proactive monitoring of systems and services.

• Providing regular updates to customers and ensuring satisfaction upon resolution.

Technologies you’ll be exposed to (training provided where needed) include:
• Broadband: ADSL, FTTC, FTTP, SOGEA.

• LAN/WAN: Cisco, Meraki, Fortinet, Huawei, OneAccess.

• Firewalls: Cisco, Fortinet, Meraki.

• SD-WAN: Meraki, Fortinet.

• WLAN: Meraki, Aruba.

• Cellular networking: Digi, Teltonika.

• Routing, BGP, MPLS.

• VoIP: SIP Telephony, Broadworks, Cisco, Polycom, WebEx, Teams.

• VPN and 2FA solutions: Safenet, MobilePass, Fortinet.

• Data centre and environmental monitoring systems.

You’ll work closely with technical engineers and colleagues from other business areas to ensure service levels are met and customer issues are resolved efficiently.

Candidate Profile

This role is suited to candidates with:
• A technical mindset and eagerness to learn.

• Previous experience in an IT or network support role desirable.

• Understanding of networking principles (LAN, WAN, VPN, VoIP) an advantage.

• Good communication and customer service skills.

• Strong problem-solving and analytical abilities.

• Willingness to work within a 24/7 shift environment.

Desirable certifications (not essential):
• Cisco CCNA.

• SIP School SSCA.

• ITIL Foundation (awareness essential).

The Offer
• Up to £30,000 basic salary.

• Additional 20% shift allowance on top.

• Hybrid working model (Harrogate office with some remote flexibility).

• Opportunity to gain exposure to a wide range of technologies and progress within a supportive technical environment.

Location: Hybrid | Harrogate