Technical Support Analyst - 24/7 Shift

Industry: Managed Service Provider

Contract Type: Permanent

Summary:

We are seeking a dedicated and enthusiastic Technical Support Analyst to join our team at a Harrogate-based Managed Service Provider.

This role is integral to providing high-quality technical support, supplier management, monitoring, and customer communication.

As part of a dynamic team operating within a 24/7 shift environment, and be responsible for monitoring and managing faults through to resolution.

This position offers a unique opportunity for career progression, with full training provided to enhance your technical skills across a range of networking and telecommunication technologies.

The role involves a hybrid work model, with one shift on-site in Harrogate and the remainder working from your home office.

The starting salary is £27,500 + 20% shift allowance with an increase to £30,000 following a successful probation period.

Shift pattern will be structured as follows:

2 x day shifts – 7am to 7pm, 2 x night shifts, 7pm to 7am, 4 days off

Skills:
• Technical Support.

• Supplier Management.

• Monitoring and Customer Communication.

• Broadband Technologies (ADSL/FTTC/FTTP/SOGEA).

• LAN Networking (Cisco/Meraki).

• Firewall Management (Cisco/Fortinet/Meraki).

• WAN Networking (Cisco/Huawei/OneAccess).

• WLAN Networking (Meraki/Aruba).

• VoIP SIP Telephony Solutions (Broadworks).

• VPN and Authentication Solutions (Safenet/MobilePass/Fortinet Authenticator).

Certifications & Standards:
• Cisco CCNA (Desirable).

• SIP School SSCA (Desirable).

• ITIL Foundation (Desirable).