Support Team Lead (Technical Support - Servers)

Bristol (On-site) | £40,000

We’re looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you’ll be doing:
• Leading and developing a team of technical support engineers.

• Acting as the escalation point for complex server-related issues.

• Ensuring support tickets are resolved within SLAs.

• Improving support processes, documentation, and KPIs.

• Working closely with engineering and production teams to resolve root causes.

• Supporting key customers and handling high-priority incidents.

What we’re looking for:
• Experience in technical support (servers/datacentre hardware preferred).

• Previous team leadership or supervisory experience.

• Strong knowledge of server hardware, RAID, and system troubleshooting.

• Familiarity with Linux/Windows Server and networking basics.

• Excellent communication and problem-solving skills.

Nice to have:
• Experience in an SME or manufacturing environment.

• Knowledge of tools like IPMI, iDRAC.

• IT certifications (e.g., CompTIA, Linux, Microsoft)

Click apply if you are interested in starting something new.