Doceo is a privately held IT Services, document management, and office equipment company with fourteen sales and service locations throughout Central Pennsylvania, Maryland, and Northern Virginia.

We are currently seeking experienced candidates that have a passion for learning new technologies, providing great customer service, and working with a team to solve technical challenges.

A Doceo IT Help Desk Support Technician will be exposed to wide variety of technology in our MSP environment.

The primary responsibility will be assisting clients and end users with technology-related problems.

Support will primarily be provided remotely from our office at 255 St.

Charles Way, York, PA 17402 and through some on-site support at client locations will be required.

The IT Help Desk Support Technician will regularly troubleshoot desktop, laptop, and server issues.

Network support of firewalls, switches, and access points will also be required.

The technician will be responsible for assisting senior analysts with server and network deployments.

Required Skills and Experience
• 3 years of experience supporting desktop operating systems, with a strong preference given to experience in a Managed Services/ Remote Help Desk environment.
• Office 365 proficiency is required.
• Windows Server experience, including knowledge of Active Directory and Group Policy.
• Ability to physically perform lifting and carrying personal computers, servers, monitors, and printers.
• Remote and on-site service will be necessary so a valid PA Driver’s License, and a reliable, insured vehicle are required.

Other useful skills include, but are not limited to the following:
• Mac OS Support experience.

• Cisco Meraki Configuration and Management.

• SharePoint Skills.

• Virtualization (VMWare and/or Hyper-V).

• Document Management/ Workflow Automation experience.

• Experience working with Connectwise and IT Glue.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:
• 401(k).

• 401(k) matching.

• Dental insurance.

• Employee discount.

• Flexible schedule.

• Health insurance.

• Health savings account.

• Life insurance.

• Paid time off.

• Vision insurance.

Work Location: In person