As a Customer Support Analyst, you'll be responsible for troubleshooting FIX API connections and monitoring trade flows and market data workflows.

You'll also support daily health checks and participate in platform testing and process improvement initiatives.

You'll work closely with leading professionals across trading, operations, and technology to deliver exceptional customer experiences.

This is a hybrid model role based in central London, with opportunities for growth and impact.
• Familiarity with application deployments or basic network troubleshooting is a plus.
• Interest in improving operational processes and driving support innovation is essential.