Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services/Planning team based in Carrington.

Shift Patterns Available - Monday - Friday.

Start times: -08.00am -16.00

Job Purpose:

To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer.

Provide "First Class - Right First Time Customer Service"

Key Accountabilities
• Carry out tasks largely unsupervised to cost and quality standards.
• Plan ahead - tasks and resources.

• Liaise with internal/external customers to resolve problems.
• Collect, analyse, and distribute information/data.
• Provide professional/specialist advice both internally and externally.
• Developing relationships with external customers, suppliers.
• Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
• Specify and ensure levels of support service are in place.
• Prioritise and co-ordinate workloads.

Specific Qualifications/ Job Training

GCSE/NVQ standard.

Experience of working at a similar level.

Specific Experience
• Traffic management.

• Problem solving/logical thinking.

• Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

Specific Skills
• Computer skills - Excel.

• Good communication skills, interaction at all levels internal and external.
• Geographical knowledge.

• Team player with a flexible "Can-Do" attitude.

Company/Industry Knowledge

Distribution/Logistics/Supply Chain Environment

Specific Key Accountabilities
• Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.
• Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
• Be the point of contact for all customer enquiries.
• Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
• Communicate with customers by email and partake in meetings accordingly.
• Provide help and advice to customers using organisations products and services.
• Process any returns correctly, obtaining photographs/paperwork of shot loads - adjusting systems and communicating as required.
• Compiling and monitoring of customers reports.
• Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.
• Updated internal systems with delivery information as well as failure and discrepancy logs.
• Support the wider Customer Services Team during busy periods.

THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS