About Us

At Jack’s Vets, our dedication goes beyond the examination room.

We are committed to delivering exceptional care for our clients and their pets, and we understand the importance of maintaining a balanced work life.

We foster a supportive, positive environment where our team members excel in their roles and create a welcoming atmosphere for clients and colleagues alike.

The Role

This is a 30-35 hour position

As our Veterinary Coordinator, you will be at the heart of practice operations.

This is a highly client-focused role, combining front-of-house coordination with strong client engagement, communication, and multitasking responsibilities in a fast-paced environment.

You will play a key role in creating a welcoming and supportive experience for clients and their pets, while managing appointments, handling enquiries, coordinating day-to-day activities, and supporting the wider practice team.

The role also involves working closely with management to help maintain efficient systems, enhance the client journey, and support the continued growth and development of the practice.

Key Responsibilities

Client & Practice Coordination
• First point of contact for clients: phone, email, walk-ins.

• Booking appointments, managing reminders, check-in/out.

• Guiding clients on services, fees, and care options.

• Maintaining a clean, organised, and welcoming reception and shared areas.

About You
• Highly organised and comfortable juggling varied responsibilities.

• Confident communicator with a calm, professional manner.

• Detail-oriented, particularly with finance and records.

• Proactive, reliable, and solutions-focused.

• Experience in admin, customer service, or finance preferred.

(Veterinary or healthcare experience is a bonus, not essential)

We’re not just another vet practice.

Here’s what makes us stand out:

Genuine variety & challenge.

No two days are the same — whether it’s managing admin, helping a worried pet owner, or keeping everything running like clockwork under pressure.

Growth & mentorship.

We’ll give you full training, a dedicated mentor, and chances to develop your skills & opportunities.

High standards matter.

We believe in doing work well, from client care to cleanliness.

You’ll be part of a team that doesn’t cut corners.

A genuinely friendly team.

Every member of staff is professional, approachable, and enjoys their work — we take pride in being a practice where people truly like working together.and have a great time, but we also expect dedication.

We’ll back you up.

We’re excited to welcome passionate individuals to our team.

If your skills, experience, and vision align with the role of Reception Service Coordinator at Jack’s Vets, please apply! For more information, don’t hesitate to reach out.

How to Apply

Please apply via Indeed and complete the pre-screening questions.
Applications without completed questions will not be considered.

Pay: £20,280.00-£23,660.00 per year

Benefits:
• Employee mentoring programme.

Application question(s):
• Which skills or experiences do you have that make you confident you could succeed in a role focused on client engagement and client services?.

• What does “excellent customer service” mean to you, especially in a veterinary setting?.

Work Location: In person