🌟 Weekend Customer Service Advisor – Based in Rossendale | Standard DBS Required 🌟
📍 On-site | Rossendale
💷 £12.27 per hour
🕒 Saturday & Sunday | 8am–5pm or 9am–6pm (this role will also include working bank holidays)
📅 Immediate Start | Standard DBS Required

Are you based in Rossendale and looking for weekend work?
We’re currently recruiting Weekend Customer Service Advisors to join a busy, supportive team providing out-of-hours technical and repair support to customers.

If you're available immediately and have excellent customer service skills, this could be a great opportunity for you.

🔧 About the Role:

Due to increased demand, we’re looking for 3 team members who can handle incoming calls, prioritise emergency maintenance requests, and schedule appointments for field technicians.

You’ll be working on-site in Rossendale as part of a fast-paced and rewarding operation.

📝 Key Responsibilities:
• Answer inbound calls and respond to customer queries professionally.

• Liaise with customers, prescribers, subcontractors, and operations teams.

• Schedule and coordinate field-based repair appointments.

• Handle urgent cases within tight service timeframes.

• Log all interactions and update records accurately.

• Action incoming emails and send documentation (e.g., health & safety, insurance)

👀 What We’re Looking For:
• Previous experience in customer service (call centre or service-based role ideal).

• Confident communication skills, both written and verbal.

• Organised, detail-oriented, and calm under pressure.

• Good IT skills – Outlook, Excel, Word (training provided).

• Minimum 5 GCSEs (A–C) including English & Maths.

• Must hold or be willing to obtain a Standard DBS check.

• Friendly, approachable, and team-oriented.

🎁 What’s in It for You?
• £12.27 per hour – 17 hours per weekend with 30-minute break
• Additional double time paid for bank holidays worked.

• Free on-site parking.

• 28 days holiday (pro-rata).

• Full training and ongoing support.

• Career development opportunities in a growing company.

If you're available to work weekends, live locally in the Rossendale area, and either hold or are happy to apply for a Standard DBS, we’d love to hear from you!

📞 Call us on 01204 913998
📩 Or apply now to secure your interview!